Building Staff Morale

Ritz customer service rules boost staff morale during difficult transitions.

Three levels of staff intervention and their effect on inpatient small group morale, leadership, and performance.

Effects of 3 levels of staff disciplinary intervention on small group morale, performance, and leadership were examined in an inpatient ward of a mental hospital. The results indicate that the 3 areas of group functioning were not differentially modified by the treatment conditions. The findings are discussed in terms of the character of staff reward and punishment of group actions and more gen...

Factors affecting staff morale on inpatient mental health wards in England: a qualitative investigation

BACKGROUND Good morale among staff on inpatient psychiatric wards is an important requirement for the maintenance of strong therapeutic alliances and positive patient experiences, and for the successful implementation of initiatives to improve care. More understanding is needed of mechanisms underlying good and poor morale. METHOD We conducted individual and group interviews with staff of a f...

Morale hazard

We interpret workers’ confidence in their own skills as their morale, and investigate the implication of worker overconfidence on the firm’s optimal wage-setting policies. In our model, wage contracts both provide incentives and affect worker morale, by revealing private information of the firm about worker skills. We provide conditions for the non-differentiation wage policy to be profit-maxim...

Patient-centered medical home characteristics and staff morale in safety net clinics.

BACKGROUND We sought to determine whether perceived patient-centered medical home (PCMH) characteristics are associated with staff morale, job satisfaction, and burnout in safety net clinics. METHODS Self-administered survey among 391 providers and 382 clinical staff across 65 safety net clinics in 5 states in 2010. The following 5 subscales measured respondents' perceptions of PCMH character...